Globe Telecom
information and communication technology (ICT) arm Globe Business achieved
another milestone as it recently earned an ISO 20000 or the Information
Technology Service Management (ITSM) certification through its Technical
Services Support Management Group (TSSM).
ISO 20000 is an international IT standard certification awarded to
companies which demonstrate excellence and embody best practices in IT
management. It leverages on evidence-based benchmarks to ensure companies
continuously improve delivery of their IT services.
“This certification attests to our preparedness and readiness to address the needs of
our partners and clients so we feel honored to receive it as testament to
quality service delivery,” said Mike Frausing, Senior Advisor for Enterprise
and IT-Enabled Services Group at Globe. TSSM provides end-to-end technical
management for Globe Business clients, from service desk to service management.
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Accepting
the ISO 20000 are Globe Business Senior Advisor for Enterprise and IT Enabled
Services Group Mike Frausing (6th from the left) and Globe Business
Head of the Technical Services Support Management (TSSM) Group Meo Perez (5th
from the left). With them is the rest of Globe Business TSSM team.
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Only two years after the group was formed,
TSSM already earned its first certification, the ISO 9001:2008, also known as
the Quality Management System. The ISO 9001 is an internationally-recognized
business standard which guarantees that a company has a set of procedures and
policies in place.
As a company that places a premium and
commitment on certification, Globe has earned various ISO accreditations over
the years such as ISO 9001:2008 (for Quality Management System), ISO 14001:2004
(for Environment Management System) and ISO 27001:2005 (for Information
Security Management System) which boost its Data Centers to fulfilling service
requirements.
Meanwhile, the flagship MK2 Data Center
together with IT- Enabled Group’s “Managed Professional services” were likewise distinguished with the ISO
20000-1:2011 certification for IT Service Management System and Business
Continuity Management System (for ISO 22301:2012), assuring customers that all
of the company’s policies, processes and procedures are compliant to
requirements of the five (5) ISO standards and corresponding management systems.
For more information about Globe Business,
get in touch with your Globe Business Account Manager or call the Globe Business
Premium Support Center at +63 2.917.2888 toll-free using a Globe mobile and
landline. You can also visit www.globe.com.ph/business for
more information.
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